What are the delivery times for your products?
It takes 1-2 days to process your order and up to 2 to 3 weeks to ship it to you.
Send to everyone?
Yes absolutely. We ship worldwide.
Where do we ship your product from?
Our offices are located in Annemasse, France. Our international warehouse is located in the US & China.
Do you provide tracking / tracking information for products?
Yes, wait a couple of days after your order and ask us via email@example.com.
Some items are missing from my order, what is happening?
Our products are shipped separately according to your order. If it contains, for example, items from two different warehouses, there will be two deliveries. Most likely, the rest of the order will arrive shortly.
I received a damaged item. What I can do?
We are sorry to hear that. Simply send us a photo of the damaged item in question to the email address: firstname.lastname@example.org and we will send you a similar replacement item as soon as possible.
Where they are located?
We are located in Annemasse in France.
I have not got my order yet. What it's taking so long?
We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. Instead, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at email@example.com.
Do you have a refund policy?
We do our best to resolve any issues our customers may have with their online items. If you still want to receive a refund on your order, we can of course complete the payment, in case the appeal is made within 30 days of the order date and the products in question are not for sale. For more information, read more about our refund policy link to refund policy.